- Pay: USD 950 a month base, plus performance incentives. Our top performers take home about USD 1,100 to 1,200 a month.
- Shift: Monday to Friday, US Eastern daytime in staggered shifts between 8 AM and 8 PM, with some weekend shifts and on-call turns (a night shift in Manila)
- Benefits: HMO from your third month, flexible paid time off
- Where: fully remote
The job
Our patients are mostly older adults at home in the US with heart failure or COPD. They see their care team by video on a tablet we send them, and their pulse oximeter and blood pressure monitor send readings to us. When something stops working, you are the person who fixes it, often by walking a patient who is not comfortable with technology through it one step at a time.
You take about 50 calls a day from patients and clinicians: a tablet that will not join a visit, a device that stopped sending readings, a clinician who needs help in Athenahealth. You own each problem until it is solved, and you write clear reports for our engineers when something needs a fix on their side.
What you need
- 2 or more years in technical or customer support where you solved technology problems for customers
- Tech savviness: you pick up new devices and tools quickly (Android tablets, Zoom, Google Workspace)
- A friendly, patient way of helping older adults in the US, in clear English
- Reliable high-speed internet and availability for this shift for the long term
Experience with Samsung Knox or another device-management tool, remote monitoring devices, Athenahealth, or an issue tracker such as GitLab is a plus.
How to apply (about 15 minutes)
- Apply only on our careers site. Applications sent any other way are not reviewed.
- Answer a few quick questions, including one troubleshooting scenario. When the form asks for the word from this posting, type TABLET.
- Record your voice on the form: read three lines from a real support call, then talk a patient through joining his visit (about five minutes).
- Give your earliest start date and the notice you owe your current employer.
If you are shortlisted, we email you a link to book a 15-minute call with our recruiter.